RightNow Named One of Top 100 Private Companies by AlwaysOn(TM)

[NewsDesk]

RightNow Technologies, the world's leading provider of hosted customer service and support solutions, today announced selection by AlwaysOn (AO) for inclusion in the company's first annual Top 100 Private Companies list.

AlwaysOn is a media company dedicated to connecting global leaders and technology industry insiders whose ideas and innovations are shaping the always-on world. It selected companies for its "AO100" list based on their innovation and demonstrated leadership among their peers in at least two areas: market traction, measured by revenue or customer growth and game- changing approaches, and technologies that are likely to disrupt existing markets and entrenched players.

With 17 consecutive quarters of growth, a pioneering approach to application hosting, and ground-breaking use of artificial intelligence technology to optimize the quality and efficiency of customer service operations, RightNow easily fulfilled all of AlwaysOn's selection criteria.

The naming of RightNow to the AO100 follows on the heels of several other awards recently won by RightNow and its customers, including the selection of company founder and CEO Greg Gianforte as an Ernst & Young Entrepreneur of the Year.

"The impact RightNow is having on the industry as a whole continues to grow, as more and more companies embrace both the superior value of our technology solutions and the superior business practices we bring to our customer engagements," Gianforte said. "Each new accolade we receive strengthens our case for change in the software industry and in the way companies serve their customers."

A reception will be held honoring the winners on July 15, 2003 at Stanford Law School on the Stanford University campus.

AlwaysOn compiled the list with the assistance of KPMG's emerging business practice, KPMG 1Start-surveying more than 1,000 venture investors, investment bankers, top entrepreneurs, and executives. The full AO100 list can be found at http://www.alwayson-network.com/index.php .

About AlwaysOn

AlwaysOn (AO) is a media company dedicated to connecting global leaders and technology industry insiders whose ideas and innovations are shaping the always-on world. AO's founding premise is that consumers and businesses are demanding greater access to the Web for more convenience and productivity, and these demands are beginning to drive the next boom in high technology.

About RightNow Technologies RightNow Technologies is the leading customer service and support solutions company that radically and rapidly improves the effectiveness of service and support operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results.

RightNow delivers these benefits to more than 1,000 customers worldwide such as: Air New Zealand, Ben & Jerry's, Briggs and Stratton, British Airways, Cisco, Dolby Laboratories, Inc., Electronic Arts, Pioneer, Raymarine, Remington, Sanyo, Specialized Bicycles, and more than 100 public sector clients including the Social Security Administration and the State of Florida.

Founded in 1997, RightNow has offices in Bozeman, Dallas, San Mateo, London, and Sydney, with an associated office in Tokyo. RightNow's products are available in 14 languages worldwide. For further information visit http://www.rightnow.com/ /.