Interliant, Inc. INIT, a leading global application service provider (ASP), today announced the immediate availability of a new, comprehensive Web tracking and reporting service for hosted Domino customers. This optional browser-based service enables Interliant customers to track the unique habits of individual Web site visitors and use this data to improve the overall quality and performance of their sites.

Based on WebTrends Reporting Center, a Web analytics solution from NetIQ Corporation NTIQ, Interliant's service captures information on visitor behavior across multiple-server Web environments. Once captured, the information can be transformed into customized reports that Interliant customers can use to evaluate user activity, analyze site performance, and review advertisement effectiveness. Customers have access to 200 different styles and types of reports, some of which include tables and graphs that visually display the data in an easy to read format. These reports may be generated by Interliant or by the customer.

Customer Value Cited

"Interliant's value-added Web tracking and reporting service has provided our company with a vital analysis of and detailed feedback about the people visiting our Web site," said Justin Bill, e-commerce manager at C.P. Hall, a supplier of performance additives to the Polymer and Personal Care industries worldwide. "This service demonstrates the impact that our Web site has on our business. We use the data that we receive from the WebTrends reports to make decisions in our customer service, marketing, and sales departments."

"Our goal is to provide our customers with a one-stop-shop for all Domino hosting and Web site maintenance needs," said Patty Jacobson, vice president of Interliant's Managed Messaging Solutions. "The usage reports generated from WebTrends Reporting Center help our customers in making decisions on improving the quality, performance, and integrity of their Web sites, ensuring a more positive visitor experience."

"We feel that for companies to be successful in business today, it is essential for them to monitor and manage the effectiveness of their Internet initiatives," said Tom Kemp, senior vice president of products at NetIQ. "WebTrends software and eService solutions provide insights into visitors' behavior and preferences that translate into better business value and improved visitor-to-customer conversion rates. We are pleased to see that WebTrends Reporting Center is enabling Interliant to maximize their customers' e-business success."

Interliant's Application Hosting for Domino service provides customers with a fully managed Domino application Web server located in Interliant's secure data centers. Additional services, such as managed firewalls, custom applications, proactive IntelliWatch(TM) server monitoring, and WebTrends reporting provides customers with the various tools and options to best suit their business needs. Pricing for the Web tracking and reporting service is on a monthly recurring basis and depends on the number of standard and custom reports requested by the customer.