Rieviews about Interland i have seen are mostly negative and then why are they awarded the best dedicated hosting provider award. Interland support is absolutely appalling and dont talk about their billing department. You will be amazed if you ever had to contact them.

So disappointed to see the award being given to a company which is less than satisfactory in its preformance. If you had only considered the reviews where more than 95% are clear negative.

And mine response is again after over three years of hosting experience with them. The only time when things improved was when they started a new initiative focusing on quality support almost one and half year back, which lasted only six months. Now things are worse absolutely poor.

I agree with that post. Although I have used Interland in the past for shared hosting. Not only was their support really bad, but my site was often down too. It must be an award given to the company with the most marketing, not necessarily the best service. Maybe they treat their dedicated customers a lot better. I would be interested to hear from any of them.

**** I hear crickets *****

Interland truly is a disaster. If you're looking for quality support and no downtime, Interland is NOT for you.

It appears that Interland has yet to resolve prior, publicly known issues as seen here:

http://www.computerworld.com/develo...1,87184,00.html

Also, see our prior post here: http://forums.webhostdir.com/showth...hlight=bluehalo

We regrettably transferred our website to one of their Blue Halo servers. When followed next was a two-week disaster. Our website is finally stable, save moments of outage that to this very day Interland has not owned up to (visits to our domain often result in a message to the visitor stating something to the tune of: We're sorry, but this website is unavailable at this time. Please check back shortly).

We were constantly given misinformation by their technical support members; one support member would say he needed to do "abc" to correct an issue. Then, after that didn't work, we'd call back only to have the next support member say "no, abc was not the issue; it's xyz". This would be repeated numerous times until the issues were miraculously resolved ... that is, days later. Obviously, half the problem was having to re-describe our issue to a new support member every time we called for the same issue.

We have multiple domains that we wanted parked/aliased, and they completely screwed that up as well. There were days where the parked domains would work, then the very next day they would not resolve. Interland blamed everyone from the web designer to the local ISP, when it turned out to be an ill-configured internal DNS server.

Not to be prejudice, but the majority of their support members are difficult to understand due to their non-American dialect.

We even tried opening Support Tickets, thinking that if we put our questions in writing, it might increase the chances of getting a first-time resolution. Yet, this proved as useless as talking on the phone with them. For example, a ticket regarding the site being down (specifically asking WHY) ... by the time they looked at the ticket, the site was back up ... was answered by Interland with "your site does not appear to be down".

Completely clueless are they. It's a shame, too, as undoubtedly Interland is a large company with potential to dominate the market. However, based on our results, that isn't going to happen any day soon; not until they drastically improve the quality of their services and support.

How pissed off are we?

Interland claims that "a hard-drive crashed" on their SQL server (namely SQL11). Our site was down on the eve of 10-Feb-2005 and ALL DAY 11-Feb.

When we contacted support, they claimed to not know anything more than this and (quote) "We have no idea how long it will take to repair or have your site functional again".

Nevertheless, the site was back online sometime early 12-Feb-2005. When logging it to look at the state of our SQL data, we realized that a HUGE gap of data was missing from our ordering database.

Apparently, Interland restored a backup that was DAYS OLD; the only backup they had.

Our questions are:
1) Aren't they running RAID5 ?
2) Aren't they performing backups on a nightly basis?

Sadly, this is par for the course with Interland. Their support is never apprised (or just plays stupid) of situations such as this. If you have a system failure, wouldn't it be smart to keep your support personnel appraised of it, in expectation of received calls from upset customers? Obviously, they would rather have their support personnel tell customers "We don't know what happened, why it happened or when it will be fixed."

Well, isn't that pretty.

Another DISMAYED Interland customer.

Well if you do some research on the co. they dont have a great record of "support" thats for sure. This is another company that rely heavily on advertising (and it must work for them!)
Unfortunately the big ad investors or ones that are listed as #1, etc. more often than not, are some of the worst companies in the industry.

In case anyone is actually considering hosting with Interland, I wanted to share the following response I recently received from Interland.

Please note that the following:

1) This reply was only sent as a result of my contacting them, asking why I am missing a LARGE amount of data (2.5 days of order data) after their SQL crash & so-called restore.

2) Interland never contacted me - out of courtesy - after they completed their so-called restore, even though you will read below how they knew it was outdated data.

3) Interland never notified me they were going to restore data from a backup (not to mention that the so-called backup was 3 days old). Had they given me the heads-up, I would have halted my online ordering pages so that new orders would not reuse order numbers that were assigned prior to the crash / restore. Remeber, the entire site was down in addition to SQL.

4) There is no appology offered. However, they didn't waste the opportunity to inform me that I am responsible for backing up my own SQL data.

Here's thier lame reply:It's amazing that with all the negative experiences - and significant ones at that - people would even remotely consider hosting anything more than a one-page static document ... certainly not a business website where you are ultimately putting your trust and confidence in such a worthless cause as Interland.

If we weren't already beat up and bleeding over the recent SQL crash and 3-day-data-loss, tonight our website is down again.

Upon placing a call to the Interland (Crash) Support Team, we were told:

"The server your website is hosted on is experiencing trouble. I can't give you an ETA when it will be back online, since that information hasn't been posted yet."

Now, that's comforting news.

Please people, DO NOT HOST WITH INTERLAND unless you're a glutton for punishment.

Yes, we're in the process of relocating our webiste; web programming, SQL databases, multitude of email accounts, several aliased domains. Not a small undertaking in the least. Thanks, Interland. Perhaps you should change your name to Spliterland.