Has anyone out there had any experience with a company called www.bobcares.com they are based in india and offer email support to resellers.

I've got a couple of concerns. Firstly will language barriers come into play as my target market is english speaking coutries. Although I'm sure their english is fine, its local market slang that people use that could lead to confusion. Anyone out there used them, or had them respond to a support ticket they have raised?

Secondly how much access to my servers will i have to grant them, in order that they can fullfill their support role?

I wouldn't trust my customers support to them.

Have heard too many bad things about their service such as slow to resolve but quick to close tickets with useless answers.

I have not tried their service personally though so that is second hand information.

I am sure root access would be needed or you might as well perform the support yourself.

if you outsource support, your pretty needs to be pretty much given.

In my opinion no one cares as much about your business and your customers as much as you.

I wouldn't trust any third party with my customer support or sales.