I am thinking of signing up with www.turbodnshosting.com but thought of checking this forum first. Has anyone tried their service? The package seems nice, just right to my budget.

I am concerned most with their uptime and customer support. Any feedback would be great.

Thanks

I am also in the market for a reseller pack. I checked out their web site and have the following comments :

1) I like their plans...a lot as far as how they are structured.
2) They indicate one internet connection (100Mbps) and make no mention of redundent connections availbility. (-ve)
3) No mention of kind of servers deployed
4) The helpdesk link results in locked navigation on helpdesk page with no link back to homepage ( the home page links back to helpdesk).
5) The 'data centre' information link is hidden on the product page. I wonder, a hosting service provider would want to talk about their data centre and provide a link on the main page itself. This indicates their web site is also not adequately designed and reflects on their operations.

I would look deeper to see how good they will be. But I still like the way their plans are presented.

As for me, I am also still undecided and am considering www.matrixreseller.com as their plans suits my needs esp. Site Studio. However, their site is still somewhat incomplete and I still would like to investigate some negative forum posts befor I can make a decision.

Anyone out there have any tips?

I did sign up with Turbodnshosting. I was surprised that one day after receiving their site setting email, I received another copy but coming from another source (the support address is from another domain not related to them).

Turbodnshosting claims that they know nothing about the second email but the point is, the second email contains all my account info!

I just signed up with www.matrixreseller.com, jumping in with both feet. Let's see how soaked I end up. Their Site Studio feature is a must have for us, and we did not want to wait around long. We are new and expect the ride to be rough.
Regards
Ashvin

Hi,

I'm currently hosting with turbodns. The package is great, options are great. But support is very poor. You have to email at least 2 times before you get a reply.
Turbodns has 1 employee and is not running their own servers so they are actually a reseller.
I experienced some downtime and quite a lot of time-outs in outlook. Very annoying.
Therefore I'm seriously considering a move to another hostingcompany.
Sorry to say, but I'm not happy with this company.
I don't think there is a cheaper resellercompany though.
Maybe www.worldwebhosters.com but it looks very NOT professional.

Conclusion: quality does not come cheap

So far Turbo DNS package is good as long as you don't need support. I have only placed one webiste there so I can't measure the downtimes yet.

jetzkr8, what's your experience with matrix reseller. They seem to have a good package.

I started with them and so far support has been timely. I notice their response almost always comes back during normal working hours :- I hv some doubts about their 24hrs support. I am able to somewhat test this bcoz, our daytime (Penang) is about 12 hrs ahead of time in USA, so all the service requests I submit during the day only get responded at nite, like the normal working hrs in USA.

However I must say they responded and promptly resolved any issues at hand.

Please note that we are just starting off, and are still figuring out the various settings of the control panel and therefore are not in any position to comment on the performance of their servers. We have yet to start selling anything bcoz we want to get comfortable with them first.

We went with them bcoz of their price/resources configuration suited us and best of all, we wanted SiteStudio to use.

There were some bad comments about them on some forums, esp. their admin support, which I must say, we also had a minor problem. A simple mixup upon signup caused the signup name to be different from the Credit Card details, and they just insisted that both names must match, and went to the extend of suspending the account(short while). When we told them that since we had faxed a signed photocopy of the card to them, we wouldn't want to change the names, and after all they could just change the name of the signup info, and the problem would be resolved. We further told them that we would not be continuing and that's when they decided to resume our account ( not much of an apology, though).

I quite understand their doubts, with fraud and all, but had explained the nature of this product did not warrant such precautions, and that they would have to take a small calculated risk if business was to be done. Iguess business sense finally prevailed, otherwise we were prepared to move elsewhere.

Server uptime all this while has been no prob as far as we are concerned.

I almost had the same problems too. My presale emails and some other during my registration was replied only late in the evening (USA working hours). If you live in Europe 24h support is very important.
I also had the same problems with my card. This is happening for the first time to me. I'm using this card very often on the web with no problems, and now they asked me to fax my card and other private documents to keep the account open. This is not so secure to me of course... My account is now closed.
Any idea about a "European friendly" host?

I understand that non-USA CCards cannot be verified against their addresses so this is SOMETIMES practised by some merchants. I would completely understand the need for this if the product merchandise were to be physical and involve actual costs.

However I fail to see the business sense in losing customers due to this. I mean, surely, the product is virtual in nature and their capital costs have already been paid for. Moreover, they probably only have smaller percentage of non-USA customers coming to them. It simply is worth taking the risk for these kind of accounts.

However I find their setup quite progressive (from what I hv read in their forums). For instance they allow over selling of bandwith and will do so for diskspace in the near future. I find this feature quite very appealing because most competitive offers big diskspace, which in any case is never used to the limit offered. If we were to have the resources logged upon used, it would certainly increase efficiency for us.

To me is adsolutely crazy and dangerous to send my credit card by fax (front and back) together with some other personal documents. If I have to feel comfortable sending faxes with my credit card then what is the need of SSL? Vortech seems to be a serius company and I think they have to think again about this policy.

Regards
Haris

For anyone who has tried this company, how long did it take them to acknowledge you signed up?

I signed up before I discovered this site and now I'm thinking it may not have been a good thing.

If anyone has any recommendations for other similar providers without problems, I'd appreciate it. I'm looking for the same features, but I'm leaving my current hosting company due to their lack of customer service response and I'm not looking forward to switching only to encounter the same thing.

Thanks!

Michelle