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Robohost
Hello there,
We are pretty new to reselling and are at the moment sitting on a pckage one step away from Donshost.
We are getting a fair bit of downtime without any warning, and the smtp appears to send but a lot of addresses do not receive (aol included) as no error messages appear and the messages are not bounced back, this is a major problem.
First off , is this sort of mail problem common? Second, what causes it?
And lastly, how complicated and what is involved in moving lock stock and barrel to someone else (Nexus was reccommended)?
Thanks for any input,
Rob
We are pretty new to reselling and are at the moment sitting on a pckage one step away from Donshost.
We are getting a fair bit of downtime without any warning, and the smtp appears to send but a lot of addresses do not receive (aol included) as no error messages appear and the messages are not bounced back, this is a major problem.
First off , is this sort of mail problem common? Second, what causes it?
And lastly, how complicated and what is involved in moving lock stock and barrel to someone else (Nexus was reccommended)?
Thanks for any input,
Rob
Craig
Hi there,
First of all they could be blocked and listed on spam lists, such as spamcop. If someone has been spamming via the same machine you are on and they have not followed this up then they could be on this list. Some email servers link directly to these lists and basically block all email from them that are listed in these spam directorys.
Moving to someone else can be hard, one thing you must do is plan it carefully and of course, FULLY inform your clients. Keeping them in the light about delays, problems and hopefully success will do nothing but benifit you and the business.
You have to do what you have to do, if you need to move its best to do it before you get too big, but make sure that your provider can support you enough and maybe pay alittle bit more.. it goes alot way.
Cheapest often is not the best (I do know there are alot of cheap hosts out there, but often, they oversell, run into problems etc.. best be safe than sorry!)
If you have any more questions.. let me know
Craig.
First of all they could be blocked and listed on spam lists, such as spamcop. If someone has been spamming via the same machine you are on and they have not followed this up then they could be on this list. Some email servers link directly to these lists and basically block all email from them that are listed in these spam directorys.
Moving to someone else can be hard, one thing you must do is plan it carefully and of course, FULLY inform your clients. Keeping them in the light about delays, problems and hopefully success will do nothing but benifit you and the business.
You have to do what you have to do, if you need to move its best to do it before you get too big, but make sure that your provider can support you enough and maybe pay alittle bit more.. it goes alot way.
Cheapest often is not the best (I do know there are alot of cheap hosts out there, but often, they oversell, run into problems etc.. best be safe than sorry!)
If you have any more questions.. let me know
Craig.
akashik
E-mail is always a tricky issue as it's often outside the control of the hosting company. The first thing I'd check is the ISP's of the people having trouble sending. As they appear to be receiving mail it would point to the mail server working.
ISP's such as Earthlink and MSN block port 25 (SMTP). I hear it's supposedly some half-baked attempt to reduce spam. They'll allow you to collect mail from a 'third party', but not to send it. Instead they require you to use their own SMTP servers. By changing the SMTP server to there's but leaving the reply to address as your own domain it shouldn't be much of an issue.
Is it a major problem? Well in general mail issues do present one of the larger ongoing support issues for a webhost, but most will fall under a small number of reasons.
Greg Moore
ISP's such as Earthlink and MSN block port 25 (SMTP). I hear it's supposedly some half-baked attempt to reduce spam. They'll allow you to collect mail from a 'third party', but not to send it. Instead they require you to use their own SMTP servers. By changing the SMTP server to there's but leaving the reply to address as your own domain it shouldn't be much of an issue.
Is it a major problem? Well in general mail issues do present one of the larger ongoing support issues for a webhost, but most will fall under a small number of reasons.
Greg Moore