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View original thread:  Code of Ethics Discussion


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Phoenix
This thread is for the purpose of creation of a code of ethics. Lets start with what I originally posted and edit it appropriately (heck, most of it came from dog breeder's associations)

RECOGNIZING the responsibility of the web hosting profession to the people and business of our global community believing that we should encourage and foster high ethical standards in our profession, we do hereby adopt the following CODE OF ETHICS for our constant guidance and inspiration predicated upon the basic principles of truth, justice and fair play.

CODE OF ETHICS - The web hosting providers shall so act as to promote public confidence in web hosting through fair and conscientious dealing, and shall refrain from any fraud, deceit, misrepresentation, dishonest non-disclosure, undue influence or other mischievous practice. The relationship of the web host to the client is one of trust and confidence calling for the highest degree of good faith in all transactions.

Members shall show faith in the worthiness of our profession by industry, honesty, and courtesy, in order to merit a reputation for high quality of service and fair dealing.

Members shall conduct business honestly, fairly, and with integrity.

Members shall treat each customer with respect and make every effort to promote customer satisfaction.

Members agree not to discriminate on grounds of race, gender, nation of origin, religion, profession, age, mental or physical handicap, or any other reason which is not globally viewed as an illegal trait or manner of conduct.

Members shall refrain from unnecessary and unconstructive criticism of another's business, and from personal attacks upon a fellow member or his business.

Novices are encouraged to seek the advice and assistance of more experienced web hosting providers and the more experienced shall graciously assist the novice with his problems, and share for the good of the industry, the benefits of his knowledge.

Members shall bear in mind that a Code of Ethics is more than a set of rules; it is a commitment to a high standard of practice in web hosting, and that adherence to the spirit of the Code is as important as adherence to its law.

Advertising and promotion, written or oral, shall be confined to the aspects of the web hosting provider’s products and services, and shall not degrade the products and services of others.

All advertisement of web hosting products and/or services, written or oral, shall be factual and as forthrightly honest as possible in both substance and implication.

Members shall be honest and realistic in stating claims or estimates of uptime or quality of service based on available data.

Members shall seek improve the understanding of the technology involved in the web hosting industry, its appropriate application, and potential consequences.

Members shall maintain and improve our technical competence and to undertake technological tasks for others only if qualified by training or experience, or after full disclosure of pertinent limitations.

Members shall seek, accept, and offer honest criticism of technology developed by members, to acknowledge and correct errors, and to credit properly the contributions of others.

A web hosting provider shall be available to their clients for whatever technical support they may need for the life of the service contract, under the terms specified in the service contract, including but not to limited response time and method of response (i.e. 12 hours reply by email, 30 minutes reply by telephone, etc.).

Members will provide customers with detailed information regarding the level of service quality to be provided to them, including network and/or server uptime, technical support, customer service, guarantees/warranties, and service level agreements, and any exclusions and/or additional charges before the customer agree to the service contract.

Members will provide customers with a written service contract, in electronic and/or paper format, and will notify their clients whenever any changes are made to the service contract.

Members will specify the level of technical support to be provided in the service contract, including any exclusions and/or additional charges for support not included in the regular recurring fees for web hosting.
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