I am at war with softcomca, my web hosting. I sent the last email out to them this morning at 08:27am. Starting about 6:00pm this afternoon, my web site is down and I can't get any emails from their mail server.
What should I do next? Any legal action that I can take?

----------------------------------------------------------------------------------------------
Sender : modus
> Tracking Number : T2002022700C7Z600644
> Pool : Myhosting Technical Support
> Sent to : <support@myhosting.com>
> Date : 4/14/2002 08:27 AM


What are you talking about??? What console page??? What submit button??? This is it. I am taking my business elsewhere. When that happens, I will make sure this story will be posted on every single web hosting newsgroup/forum. Meanwhile, stop that password protection service so I won't be charged further more for something I have never authorized!!

on 4/13/02 9:58 PM, support@myhosting.com at support@myhosting.com wrote:

> Greetings,
>
> When you are at the password protection support console page at SoftCom,
> our pages clearly state the charges before going any further. In the
> initial page it will give description and will state the charges
> involved. Unless you hit the submit button there, it will not activate
> it.
>
> Thank you for your support!
>
> Regards,
>
> Belinda
> Customer Support
> http://myhosting.com
> http://mail2web.com
>
>
> -----Original Message-----
> From: replies@myhosting.com [mailto:replies@myhosting.com]
> Sent: Saturday, April 13, 2002 11:56 AM
> Subject: Re: Creating password access for client on my web page
> [T2002022700C7Z600644]
>
>
> Sender : modus
> Tracking Number : T2002022700C7Z600644
> Pool : Myhosting Technical Support
> Sent to : <support@myhosting.com>
> Date : 4/13/2002 11:56 AM
> ---
>
> That was exactly what I was doing. I WAS ASKING FOR INFORMATION. I did
> not authorize softcomca to activate password protection service for my
> account!!!
>
> on 4/13/02 2:27 AM, support@myhosting.com at support@myhosting.com
> wrote:
>
>> Greetings,
>>
>> Your password protection service was activated on 27 Feb, the same day
>
>> that you sent in email for information for password protection
>> service.
>>
>> If you wish to cancel your password protection service, please let us
>> know and we will cancel it from here.
>>
>> Thank you for your support!
>>
>> Regards,
>>
>> Belinda
>> Customer Support
>> http://myhosting.com
>> http://mail2web.com
>>
>>
>> -----Original Message-----
>> From: replies@myhosting.com [mailto:replies@myhosting.com]
>> Sent: Friday, April 12, 2002 1:10 PM
>> Subject: Re: Creating password access for client on my web page
>> [T2002022700C7Z600096]
>>
>>
>> Sender : modus
>> Tracking Number : T2002022700C7Z600096
>> Pool : Myhosting Technical Support
>> Sent to : <support@myhosting.com>
>> Date : 4/12/2002 1:10 PM
>> ---
>>
>> Daryl,
>> About 6 weeks ago, I exchanged emails with you for a couple times (see
>
>> below). From our emails, you can tell that I did not apply for or
>> authorize "password protection" for my account. I was shocked to find
>
>> out that softcomca charged me $9.95 for the setup fee and $4.00 per
>> month starting practically from the day we exchanged emails. I have
>> already sent in a complaint to your accounting department (I did not
>> attach the content of our emails though...). God knows how this
>> mishap happened. But I thought it would be a good idea to let you
>> know in order to to prevent this from happening again to your other
>> customers. Thank you for your attention.
>>
>> ----------------------------------------------------------------------
>> --
>> ----
>> on 3/1/02 9:00 AM, support@myhosting.com at support@myhosting.com
> wrote:
>>
>>> Dear Modus,
>>>
>>> You're welcome. You are correct, you can apply for the password
>>> protection feature with us for the fee og $9.95US for setup and
>>> $4.00US a month.
>>>
>>> Have a nice day.
>>>
>>> Daryl Brown
>>> Customer Support Representative
>>> http://www.myhosting.com
>>> http://www.mail2web.com
>>>
>>>
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: replies@myhosting.com [mailto:replies@myhosting.com]
>>> Sent: Friday, March 01, 2002 11:51 AM
>>> Subject: Re: Creating password access for client on my web page
>>> [T2002022700C7Z556843]
>>>
>>> Sender : modus
>>> Tracking Number : T2002022700C7Z556843
>>> Pool : Myhosting Technical Support
>>> Sent to : <support@myhosting.com>
>>> Date : 3/1/2002 11:51 AM
>>> ---
>>>
>>> Thank you for the info, Daryl.
>>> I went to your website and somehow got the impression that there is a
>
>>> fee (one time or monthly...) for the password protection feature.
>>> Correct? Thanks, Modus
>>>
>>> on 2/27/02 10:22 AM, support@myhosting.com at support@myhosting.com
>>> wrote:
>>>
>>>> Greetings,
>>>>
>>>> I have attatched to this email a document that you can look through
>>>> to learn about Password Protection.
>>>>
>>>> Have a nice day
>>>>
>>>> Daryl Brown
>>>> Customer Support Representative
>>>> http://www.myhosting.com
>>>> http://www.mail2web.com
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: replies@myhosting.com [mailto:replies@myhosting.com]
>>>> Sent: Wednesday, February 27, 2002 12:53 PM
>>>> Subject: Creating password access for client on my web page
>>>> [T2002022700C7Z554400]
>>>>
>>>> Sender : modus
>>>> Tracking Number : T2002022700C7Z554400
>>>> Pool : Myhosting Technical Support
>>>> Sent to : <techsupport@softcomca.com>
>>>> Date : 2/27/2002 12:53 PM
>>>> ---
>>>>
>>>> I would greatly appreciate any info regarding this subject. Many
>>>> thanks in advance. Modus

I feel bad for you. We have all been in fights with service providers before, and I don;t necessarily mean Internet. It could be phone, credit card, whatever. Any big company has faceless support.

I don't think you have any legal ground to walk on, 99.99999% of the time hosting companies cover themselves in their SLA's stating they are not liable for more than one month;s hosting cost PERIOD. Is it worth the high cost of an IT lawyer to get your $20 back?

If your that pissed switch companies. I can name a few that I KNOW to be worth using.

hi modus

I felt bad when I read ur story.. sometimes this kind of things happens. in everyway of life. especially with internet companies. I remember that once upon a time my friends working with softcomca but they changed their hosting company with something else. but I dont remember that they had any problem with them. the reason was a cheaper hosting I guess. whatever..

although I am very happy with my hosting company, they keep insisting on not to answer me especially about one subject and I dont know why. I ve been asking that can you open an account as ".gen.tr" but no answer. I think their server is not suitable to open such an account that must be the reason. only about this sipmple question they make me crazy but mostly I am happy to work with them. they are kind and helpfull to me... I hope yuo can handle your situation in your favor soon. please tell us how you succeed it later. ok?

bye
emancipation

sounds to me as if your host needs to sit back for a second and read their support questions instead of firing blindly. Miscommunication is easy enough online without people actually reading the question.

Sorry to jump on this secondary issue but:

emancipation:

Are you looking at having a domain with the extention .gen.tr hosted? (as in domain.gen.tr)
If so then I doubt you can have it hosted elsewhere. .tr appears to be the country code for Turkey, with the gen in front of it being the domain. Anything before that is a subdomain of that domain. While most hosts will easily be able to host domain.tr, your extention will probably prove to be impossible outside their network.

Note: I may be wrong about this and it might turn out to be the same as .co.uk for example.

Greg Moore

**mod edit: do not self promote outside the adversting forums**