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yes

it's the only way to true 100% uptime.

I used netfirms and i had my share of downtime. Also when downtime comes, it usually creates a lot of problems.
Anyway depends on the company mostly, but big competitors there don't use it (hostgator for example) and some that use it have problems after problems with it...

I don't think it's possible to have 100% uptime. Many companies promise it but it doesn't mean it's true.