Hi all,
Great to be here
I`ve been running a reseller account for several months, mostly nice and quiet with little to do. Server has been great so I have had little support to deal with. That was until today.....
My provider was down for almost eight hours. Because I`m on a reseller account, all the eggs are in basket so the speak. My support, billing and everything else are on the same server.
This obviously caused problems and clients could not communicate with me as my own main site was down as well as theirs. Not only was this frustrating, but pretty embarassing too.
I started thinking about opening a shared account elsewhere and running the main site from there, thinking that would help. Then of course, Doh - what about the domain, nameservers and all the other problems that would get in the way!!!
Can anyone advise on what I could do so I can avoid this potentially awkward situation? I don`t mind downtime (sort of) so long as I can still communicate with my clients.
Thanks.