Hi,

For those looking for a webhost, please avoid ucvhost.com

Had a nightmare with their service.

I thought of giving them a try by signing up for an account. I got a welcome message with the instructions for setting up my website. Up to this stage, everything is fine. After that it all went downhill.

I changed my domain, hosted with godaddy to point to their nameservers. While I let the dns propogate, I uploaded my website and to my surprise, I find that their windows hosting plan does not support CDOSYS. CDOSYS is a commonly supported feature, one that most web developers take for granted that it's there. But they do support ASPEmail, ...ahh..., so that means I have to change all my scripts. I was thinking to myself, it's ok, i don't mind the extra work. For that kind of budget, I'm not expecting much.

After a FULL 12 hours, the domain name still failed to propogate. I know we should be waiting up to 48hrs for the changes to take place. So I pinged the name servers and to my horror, I get an unknown host error. I quickly logged in to godaddy and tried changing the nameservers to the IP address given in the email. But godaddy denied my change and generated an error saying that the "IP is not a TLD address" and therefore cannot be named as nameservers. This happened not once but several times. I sent them 3 emails with regards to this and did not receive a single reply.

At this point, I quickly signed up with another web host and make the transfer in godaddy. Within 2 hours, the transfer is completed and my website is working fine.

Knowing that they have a 30-day money back guarantee, I sent them a request to have my money refunded but again no answer. When I asked for the refund via live chat, the person kept dodging the issue by saying,"It's not about the money. The issue is you having experienced a bad service."

I was thinking, if it's not an issue, just give me my money back! As my website is already on another hosting account, I'm not going to migrate it again. I already lost a full day and that was crtitical as Google is starting to index my website. With a single day of downtime, I suddenly found all the pages that Google had indexed gone.

So I pressed for the refund. At this point, the live chat guy got angry and kept saying that,"It's not our fault. IT'S YOUR FAULT.YOU DIDN'T CHANGE THE NAME SERVERS"

Phew! Talk about bad customer service. So I said,"Whatever, just give me my money back.Maybe next time we work on something together."

And the reply? "Since it's not our fault, there'll be a 50% commission." Now where did that come from?!!?!? I was angry and amused at the same time. To think that these people have the cheek to demand for a commission. What are they thinking? Do they expect payment for not delivering?

I was too disappointed with them that I agreed. 50%, ok, just refund me the money. They told me to send an email to renewal@ucvhost.com and support@ucvhost.com and again I received a reply asking me to change my nameservers to point to theirs. Sigh.

I just sent another email to renewal@ucvhost.com but I'm not expecting a reply. I also went to their website to look for someone on livechat but I couldn't get anyone there.

I've been a web developer for 4 years now and this is the worst encounter I've had with a hosting provider. At this point, I don't think I'll ever get my money back. I don't expect I will and I don't wish the same to happen to anybody out there.

Watch out for these guys ucvhost.com
The above incident is perfectly true.

<sigh> Honestly, Ive been in business since 1999. I just cannot imagine treating a paying client like this. I havent heard of this host and I do not know what their terms state but I can tell you I wouldnt sign up with ANY host without
reading their TOS as well as their money back guarantee. Either way...they certainly werent very much help to you. IF you paid by credit card YOU can contact your card issuing bank and file a chargeback for "services not rendered"
This will cost the host pretty much a minimum of $25 PLUS your initial cost to them as most likely you will be able to get a refund.
Disgusting!

wow im sorry for you hope you have better luck in the future

Hi There projectw3

We agree with Martie, thats a disgusting way to treat a customer and if a customer decides they want to go then dont agrevate them even more and force bad press on yourselves!

We always advise custmers where possible NOT to change their nameservers until they have uploaded everything and tested it and only once they are happy its working fine, then they change their nameservers.

This has never ever caused any downtime with customers yet if done in the right order.
Anyway, glad you found a new home for your site and all the best with it.

Indeed with lot of digging at Google, I come accross this forum and the thread I read on UCvhost is of a great interest to me, because I am also suffering from their inefficient, actually my own case is not direct for the company, but through a Nigeria Base Hosting site named www. promohost.info ( with the backing of UCVhost.com). I register for both Domain registeration and space on the platform of promohost, but not until after 3 weeks before the space were provided. Alls calls make to the costomer line were not respond to ( as the line as been switch off almost two week now) also mails sent to them were not reply to. In the mail sent to me originally by promohost nameserver I can not use was included. Till now my file is on thier server without accessibilty I