I am sorry this has to be an open letter. But frandt.com has not replied to any of my email queries. Their 800 numbers cannot be connected ((Toll Free) 1-888-9-FRANDT (1-888-937-2638). Support, (Toll Free)
1-866-9-FRANDT (1-866-937-2638)

I have registered a domain name and paid through their website on March 5, 2005. They have never sent me information on how to administrate this domain name.

Despite repeated emails, tickets logged through their site and voice mails (their 888 number used to work), there has been no answer.

I am urgently in need of transferring this domain out of frandt.com.
Will frandt.com support person please reply to this forum to defend their position?

Otherwise, the only conclusion is frandt.com is a fraud.

Bryan So

I am sorry to hear what happened to you.

Have you checked whether your domain is already registered? If not, you can purchase your domain somewhere else and hopefully frandt.com will refund your payment.

If it's registered, you may want to transfer to other provider. With new ICANN policy, the transfer is easier because it did not require approval from your old provider.

It's my two cents and Good Luck

Thank you for your support. Yes it is registered to my name. I'm kind of shock to see my personal info appears in whois and I have no control panel to change it.

Fortunately, the support team of the free hosting company atspace.com told me to contact enom.com and the latter found a way to let me take back the control. This is without paying atspace or enom anything. Just because of this, I'm definitely considering doing business with them after the evaluation period.

Bryan

Bryan,

Be sure to keep the administrative e-mail contact up to date on the domain. It is advisable to use an e-mail that is not on the domain in so that you can still retrieve mail later if the name servers are pointed wrong.

Regards,

NDC Host
www.ndchost.com

Also accoring to ICAnn you must have correct information in your whois information sorry they do this for reasons of contacting the domain owner.


Kyle Law
KTF CUSTOM COMPUTERS
http://hosting.ktfcc.com

Thanks all. I don't mind having accurate info there, but at least I want to put down my work address rather than personal home address.

Sorry to hear that happen to you.

what did the person say on the forum to defend his position?

I am a rep of FRandT. I can say that we have had an article on our site for quite some time explaining that our phone systems would be down until our call center is moved. This can also be found in your members are in very big, BOLD, letters.

FRandT answers every support ticket recieved within 6 hours, thats our standard, if we cannot, we hire more people, period. If you are not recieving replies, or if your ticket was not replied to, make sure that you left a well formed question, because tickets with "My domain don't work" is usually deleted for lack of information. Our Tech's times are very valuable, and they need not waste time looking through the system to pull up someone's information and try and replicate the problem for them, when the person could have taken the time to include the problem.

Make sure you also reply to the FRandT SpamBlock(TM) program as well, because if you do not, support will NEVER see your ticket.

But for trials, reading the FRandT FAQ's will turn you this infromation:
"How do I administer my Registrar Settings?"
Simply login to http://www.frandt.com/registrar/ with the same password you included when registering your domain/hosting account.

The FAQ's really are not hard to find, there is a big link at the top of our site that says "FAQs". However if you are having problems finding this, please let me know and I will send a request for the webmasters to ensure they take up at least a quarter of the page.


I hope that helps.

I've been a client of Frandt for a month already and I enjoyed their service, but today I came to my site, it was down so is Frandt, could someone explain to me what is happening? is this temporary?

Have you tried contacting their support? You may get a faster response than posting it here.

Just my two cents