Looks like HumanClick has become Live Person and no longer has a free live chat system. The "free" demo only seems to be for 4 days then it's $90.

Did I miss something?

It's a shame the free version is no more, it was a pretty good bit of chat software if you didn't mind the HumanClick images. Somepeople would argue that you didn't miss anything because of HumanClick running their own ads in the chat window.

You've still got LiveHelper to use for free chat!

Sounds like HumanClick's VC's have put them on the path to profitability.

I'm not suprised really. If you surf around there are so many websites that use the free version, it's about time they focussed on making some money from it.

Mind you, it sounds almost like a similar story people are discussing about MS and their tactics for getting people used to something, and then start charging.

I've heard very negative things about Live Helper.

I'm listening...

And let's not forget PayPal and eBay in that catagory too.

We use humanclick and it is a very helpfull program.
It really makes us come in touch with our customers.
I recommend it to any one, even though they are now charging on a monthly plan.

$89/mo for the basic plan.

Yes I know it does sounds bad for just some little program, but it is very usefull when it comes to support or sales.

your mileage may vary...

when we used Live Helper a fair while back it was online for 2 days before it got pulled. Half the time I'd swing by the site with Live Helper running it would have the 'closed' sign up. Of the other 1/2, a large percentage of the time when I'd click the button the window would pop up, say who I was talking too, only the program wouldn't 'ring' - just dead air.

So, even though it was running over 16 hours a day, onsite it appeared that:
a/ it was only running half that amount of time.
b/ when it was running, no-one was bothering to answer.

Moved to human click and never had a problem. I agree though - it's expensive now. While we'd already been considering dropping it as the local software doesn't run on Linux, the price alone will probably guarantee that.

Even with it running on both the index, and support page, people still seem to prefer to write an e-mail when they need anything (from both sales to support).

I actually found their old pricing to be quite reasonable, if a little expensive, as it's a good service. I think they probably should have done a little more research on their current choices though.

Greg Moore